Lomi Bet Privacy Policy

Before sharing an identity document or requesting a withdrawal, you should understand why your information is needed and who may receive it. Lomi Bet respects your privacy and is committed to protecting personal information. We collect account, verification, payment, activity and device information to operate services, protect accounts and meet applicable obligations. For questions about Lomi Bet personal data, use Contact Us.

This policy covers the website, mobile version, app, account services, sports betting, live betting, games, Keno, bonuses, payments, support channels and communications. It applies to players across Ethiopia, including Addis Ababa and other regions, as well as visitors and people contacting support before registration. “Personal data” means information that identifies you or can be linked to you. “Processing” includes collecting, using, storing and sharing it.

Who We Are

Lomi Bet is the service brand offering online betting and gaming to eligible adult users in Ethiopia, subject to applicable Ethiopian laws and regulations, license conditions where applicable, and regional restrictions. Check About Us for operator identification and License & Regulation for available regulatory information. Users should verify the current regulatory status against the competent authority’s latest information; this policy does not establish licensing or government approval.

Information We Collect

The information needed depends on your interaction with us. Browsing can generate technical records without creating an account; registration, payments and verification require additional details.

• Account data: name, phone number, email, date of birth, username and password-related security data.
• Verification data: identity documents, age-check results, Know Your Customer (KYC) information and fraud-prevention records. KYC means checking who an account holder is and whether they are eligible.
• Transaction data: deposits, withdrawals, payment method details, balance history, payment authorization and bonus activity.
• Betting and gaming data: stakes, selections, odds, results, live betting activity, Keno entries and game sessions.
• Technical data: IP address, device type, browser, app version, operating system, cookies and log files.
• Communication data: support messages, complaints, emails, chat logs and call records where applicable.
• Responsible gaming data: limits, self-exclusion requests, risk indicators and account restrictions.

Collection should be limited to information needed for lawful, security, operational and regulatory purposes. Avoid sending unrelated sensitive information. Submit verification documents only through an authorized service channel, not to an unsolicited messaging contact.

How We Use Personal Data

We process information to create and manage accounts, confirm identity and age eligibility, secure login, handle deposits and withdrawals, and settle bets, winnings, bonuses and promotions. For example, a withdrawal check may compare account-holder information with payment records to establish that the request is authorized.

Betting account data also supports investigations into multiple accounts, payment abuse, bonus abuse, suspicious betting patterns and other fraud. Technical and support records help improve the website, app, games and complaint-handling procedure. Responsible gaming information supports limits and restrictions.

Other purposes include important service notices and applicable legal, tax, accounting, anti-money laundering (AML), licensing and regulatory duties. Marketing is sent only where permitted, with available opt-out options. Declining promotional messages does not necessarily stop essential account or security notices.

Legal Basis / Lawful Reasons

Depending on the activity and applicable law, processing may be necessary to provide requested services, comply with legal obligations, protect users and the platform, prevent fraud or resolve disputes. Where consent is required, it must be obtained for the relevant purpose. Consent is not a blanket justification for every use of information.

The applicable lawful reason depends on the records and circumstances involved. You can ask us to explain the grounds for a particular use of your information. Withdrawal of consent may stop consent-based processing, but does not automatically remove records held on other lawful grounds.

Cookies and Tracking

Cookies are small files stored on your device. They and similar technologies may maintain login sessions, protect accounts, remember preferences, analyse traffic, improve performance and support marketing measurement where allowed. A security cookie can help distinguish an active session from an unusual access attempt.

See the Cookie Policy for further information and available controls. Browser settings may limit cookies, although blocking essential technologies can affect sign-in or payment functions. Non-essential tracking should follow applicable consent requirements.

Data Sharing

Lomi Bet does not sell personal data as a product. Necessary sharing may involve payment processors, identity verification/KYC providers, hosting and cloud providers, analytics and security tools, customer support tools, and professional advisers. These third-party service providers are external organisations supporting specific operations.

Access should be limited to the purpose of sharing and governed by appropriate confidentiality, security and data-handling requirements. Information may also be disclosed to regulators, law enforcement or courts where legally required. A payment provider may have its own privacy obligations; review its notice when using its services.

International Transfers

Some providers may store or process information outside Ethiopia. Where this occurs, transfers must follow applicable legal requirements and suitable safeguards. Relevant considerations include access restrictions, contractual protections and the rules governing the destination. You may request information about transfers affecting your data; no particular processing country is asserted here.

Data Storage and Retention

Records are retained only as long as necessary for account operation, legal obligations, dispute resolution, fraud prevention, financial records, responsible gaming and regulatory requirements. Different categories may need different retention periods, depending on their purpose and applicable rules.

Closing an account does not necessarily erase transaction histories or self-exclusion records. When retention is no longer justified, information should be securely deleted or anonymised, subject to applicable requirements and backup-management procedures.

Security Measures

Lomi Bet data protection involves reasonable technical and organisational measures, such as encryption where appropriate, access controls, secure login systems, monitoring, staff confidentiality, backups, fraud detection and internal procedures. No online service can guarantee absolute security.

To support Lomi Bet account security, use a unique password, keep verification codes private and report unfamiliar activity promptly. Before using Lomi Bet login, check the domain against verified operator information. For an app or APK, use only a verified official distribution channel and review requested permissions; avoid files supplied by unknown contacts.

User Rights

Under applicable data protection laws, you may have rights to request access, correction, deletion, restriction, objection or information about processing. Some requests may be limited where legal, financial, security or regulatory duties require continued retention. Lomi Bet player information should be accurate; report changes that could affect verification or payments.

1. Step 1: Use Contact Us to describe the privacy request and the account or interaction concerned.
2. Step 2: Complete proportionate identity checks through the confirmed support channel. Do not send your password.
3. Step 3: Review the response and ask for clarification of any refusal, retained records or available complaint route.

Response requirements depend on applicable law. Questions about this privacy policy in Ethiopia or Lomi Bet privacy can be raised even if you have never registered.

Age Restrictions and Children’s Data

Services are intended only for eligible adults. Lomi Bet must not knowingly collect personal data from underage users. A parent, guardian or user who believes such information was submitted should contact support so it can be investigated and handled appropriately. Review the Age Restriction Policy before registration.

Responsible Gaming and Account Restrictions

Account activity, limits, self-exclusion requests and risk indicators may be processed to support responsible betting measures and enforce platform rules. Restrictions may require records to remain available so they are not bypassed through a new account. These records should be used only for relevant protection, security and compliance purposes. See Responsible Gaming.

Terms, Bonuses, and Payments

This policy works alongside the Terms and Conditions, bonus rules, payment checks and anti-fraud controls. Before supplying payment information, compare available methods by verification requirements, disclosed fees, transaction limits and processing time—not assumed speed. Read promotion conditions before claiming a bonus, including how eligibility is checked. Mobile convenience does not remove customer due diligence or withdrawal requirements.

Updates to This Policy

This policy may change when services, laws, security practices or processing activities change. Review the published version when making decisions about your information. Material changes should be communicated as required by applicable law. If a change leaves you uncertain about a specific use of your data, ask for clarification before submitting further information.